Website Privacy & Cookie Notice
Wolters Kluwer N.V. along
with its various affiliated businesses (collectively, “Wolters Kluwer”, “we”, “us”
or “our”) wants to inform you about the ways we process your personal
information. In this Privacy & Cookie Notice we explain what personal
information we collect, use and disclose.
means any data relating to an individual who can be identified, directly or
indirectly, based on that information. This may include information such as
names, contact details, (online) identification data, online identifiers or
other characteristics specific to that individual.
This Privacy & Cookie Notice
applies when you visit our websites, solutions and other services, including
events and web chat communications, that refer or display a link to this notice
(“Services”). This Privacy & Cookie Notice may be supplemented or replaced
by additional privacy statements or terms provided to you from time to time.
Kluwer is a global organization consisting of many companies worldwide. Personal
information provided to, or collected by, Wolters Kluwer via our web pages is controlled
by Wolters Kluwer N.V., P.O. Box 1030, 2400 BA, Alphen aan den Rijn, The
Netherlands and/or one of its affiliates or subsidiaries.
are committed to safeguarding the personal information of our customers, users,
employees and other stakeholders, while helping our customers, employees,
investors and society create a deeper impact and make the right decisions.
you wish to contact us in relation to questions regarding your personal
information, we refer you to the ‘HOW YOU CAN CONTACT US’ section below.
type of personal information we collect depends on your relationship with us
and the Services we deliver to you. To that end, we may collect the following
personal information about you:
and contact details, such as, first and last name, email address, postal
address, telephone number
information, such as, job title and other employment or education
Credentials, such as, passwords and other security information for
authentication and access
Information, such as, bank account, credit and debit card numbers for
processing of payments
information, such as, behavioral information about how you navigate within
our Services and which elements of our Services you use the most and
information regarding the products and/or services you wish to order, wish
list, preferences, interest, etc.
device and connection information, such as, IP address, browser type and
version and location
and Visual Information, such as your voice and image as captured in
photographs, video, or audio recordings if you attend our events or leave
us a message.
other information shared by you through our websites, apps, and other
products and services, including web chat communications.
you are under 13 years of age, please do not use or access the Services.
Wolters Kluwer does not knowingly collect or maintain personal information (as
defined by the United States Children’s Online Privacy Protection Act) from
persons under 13 years of age. If Wolters Kluwer learns that personal
information of persons under 13 has been collected on or through the Services,
we will take appropriate steps to delete this information.
and our third-party service providers may collect personal information from the
- Direct Interactions,
such as when you register for our Services, make a purchase, or
communicate with us, including through our web chat features
- Data from Third Parties,
such as information on third-party websites or other information you may
have made publicly available, or information provided by third party
sources, including but not limited to government entities and data
- Automated tracking technologies,
such as information automatically collected about your interaction with
our Services and websites using various technologies such as cookies, web
logs and beacons and internet tags.
information is used for the purposes for which it has been collected and might
be further used for statutory or other legitimate purposes only. As an example,
if you make use of our service contact form or web chat features on our
website, we will use the information you provided in the first place to respond
to your service request. We might further use that information to improve the
quality of our customer service process.
of the processing is one of the main principles relating to the processing of
your personal information - we apply the following legal processing grounds:
is necessary for the performance of a contract, or in order to take steps
prior to entering into a contract;
is necessary for the purposes of our legitimate interests - for example,
to improve the quality of our products and Services;
is necessary for compliance with a legal obligation to which we are
subject, or that is otherwise lawful under the applicable data protection
your given consent.
on how you interact with us and the Service, we may use your personal
information for the following purposes:
- Administering our relationship with you and our business, such as providing and managing
your access to and use of our Services. This processing is necessary for
the performance of a contract;
- Improving our Services and developing new products, such as inviting you to
participate in surveys or analyzing website traffic to optimize our
websites or to personalize your experience with our Services. This
processing is with your given consent or is necessary for the purposes of
our legitimate interests;
- Marketing, such as customer
segmentation, providing you with marketing or advertising communications
that we think you may be interested in. This processing is with your given
consent or for our legitimate interests;
- Recruiting, such as
assessing job applicants. This processing is in order to take steps prior
to entering into a contract or with your given consent;
- Providing online communities,
such as making chat rooms, web chats, forums, message boards, or news
groups available to you. This processing is necessary for the performance
of a contract or our legitimate interests. Please remember that any
information disclosed in chat rooms, forums, message boards, and other
online groups is public. We encourage you to exercise caution when
disclosing personal information in these forums, as this information is
made available to other users. Do not disclose information in these public
forums that might be considered confidential or proprietary or that you do
not wish to be publicly available or that you are prohibited from
- Other general business support purposes, including but not limited to
procurement, financial and fiscal management, risk and compliance
management, and external reporting. This processing is necessary for
compliance with a legal obligation to which we are subject, or that is
otherwise lawful under the applicable data protection laws or for our
be able to provide you the best possible Services and further our business
operations, we may share certain information internally or with selected third
parties. There might also be a certain statutory or legal obligation that we
believe in good faith requires us to disclose your personal information
externally. Parties we might share data with include:
- other Wolters Kluwer affiliates or subsidiaries, e.g. for customer data
management or providing
underpinning technology to support the Services we are delivering;
- our service providers,
e.g. for managing or hosting services and/or underpinning technology for
the Services we are providing;
- our business partners,
to the extent you have purchased or expressed interest in a product or
service of such a business partner, interacted with them or otherwise
authorized the sharing of your personal information with such a business
- subscribing, accrediting or professional organizations, e.g. for providing utilization
information to organizations that provide you with access to our Services
and/or sharing tracking and redeeming credits for professional
- organizations involved in business transfers, e.g. to a purchaser or
successor entity in the event of a sale or any other corporate transaction
involving some or all of our business;
- other parties,
e.g. as needed for external audits, compliance, risk management, corporate
development and/or corporate governance related matters; or
- governmental authorities and regulators, as required under the
we share personal information internally or with third parties in other
countries, we have appropriate safeguards in place in accordance with the
applicable data protection laws, including as applicable the EU Model clauses.
As required under the applicable law, third parties are required to use
appropriate safeguards to protect personal information, and they can only
access the personal information that is necessary for performing their specific
Your personal information
will be processed to the extent necessary for the performance of our
obligations, and for the time necessary to achieve the purposes for which the
information is collected, in accordance with our data retention policies and
the applicable data protection laws. When we no longer need your personal
information, we will take all reasonable steps to remove it from our systems
and records or take steps to properly anonymize it so that you can no longer be
identified from it.
We have put in
place an internal framework of policies and minimum standards across all our
businesses to keep your data safe. In addition, we limit access to personal
information by our employees, business partners, service providers and third-party
service providers to a ‘need-to-know’ basis. More specifically and in
accordance with the law, we take appropriate technical and organizational
measures (policies and procedures, IT security and others) to ensure the
confidentiality and integrity of your personal information and the way it is
a global organization, we operate in different jurisdictions which grant
individuals different levels of protection in relation to the processing of personal
information. We will honor your rights under the applicable law. To the extent
provided under your local data protection laws, including the European data
protection laws as applicable, your rights may include the following:
- Right of access (‘an overview of your personal information’): the right to get an
overview of your personal information that we process.
- Right to rectification (‘correct your personal information’): if your personal
information is inaccurate or incomplete, the right to ask us to rectify or
complete your personal information.
- Right to erasure (‘right to be forgotten’): the right to request that
we delete your personal information to the extent permitted by the
applicable law. In certain circumstances, it may not be possible for us to
accept your request; for example, when the processing is necessary to
comply with a legal obligation, or if the processing is necessary for the
performance of a contract. In some cases, your personal information is
necessary in order to provide the Services and if you do not provide such
information to us then you may be precluded from accessing and using the
Services or using certain Services features.
- Right to data portability (‘transfer your personal
right to ask us to transfer your personal information directly to you.
This applies to certain personal information if processed by automated
means and with your consent, or based on a contract you have with us. On
your request, and where technically feasible, we will transfer your personal
information to another party of your choice.
- Right to restrict processing: the
right to request that we restrict or stop the processing of your personal
information held by us for a certain period of time, or for an indefinite
period. In certain circumstances, it may not be possible for us to accept
your request; for example, when the processing is necessary to comply with
a legal obligation, or if we can demonstrate compelling legitimate grounds
- Right to object: the
right to object to the processing of your personal information. The
reasons for an objection should relate to your particular situation, and
be related to processing based on the legitimate interest condition. We
will then no longer process the personal information, unless we can
demonstrate compelling reasons otherwise. In certain circumstances, you
have the unconditional right to object; for instance, in the context of
direct marketing activities.
- Withdrawal of Consent: the
right to withdraw your consent to the processing of your personal
information at any time; for instance, after you consented to us keeping
you informed about our Services, you have the right to withdraw this
consent at any time. Withdrawal of your consent will not affect the
lawfulness of the processing of your personal data prior to the
exercise your rights (if applicable) and/or for any other questions about the
handling of your personal information, we refer you to the ‘HOW YOU CAN CONTACT US‘ section
you feel we are unresponsive or disagree with our data privacy practices, you
can also file a complaint with your local Data Protection Authority.
we may use third party cookies, notably social media plugins, to enable you to
share ideas and information related to us instantly and for our own marketing
or similar techniques (referred to collectively as “Cookies”) are small text
files or pixels, which might be stored on your computer or mobile device.
Cookies may be necessary to facilitate website browsing and making it more
user-friendly. Cookies may also collect information to analyze personal
- Strictly Necessary Cookies -
these mandatory Cookies are needed for our websites to function properly.
- Functional Cookies -
these Cookies add additional functionality to our websites.
- Performance Cookies -
these Cookies support analytic services that help us to improve our
website’s functionality and user experience.
- Advertising Cookies -
these Cookies can be applied to collect insights, to issue personalized
content and advertising on our own and other websites.
you do not want cookies to be stored, then you may turn off certain cookies
described above individually or you can select the appropriate options on your
web browser or in the cookie-tool provided on some of our websites to block or
delete some or all cookies. Please note, however, that if you block some or all
cookies you may not be able to use or access all or parts of our websites, such
as being able to log on to member-specific areas.
Our websites may contain links to other Wolters Kluwer or third-party websites, which may have privacy &
cookie notices that differ from ours. We are not responsible for the
collection, processing or disclosure of personal information collected through such
We are also not responsible for
any information or content contained on such websites. Links to other websites
are provided solely for convenience. Your usage and browsing on any such
website is subject to that website’s own policies. Please review the privacy
notices posted on other websites that you may access through our website.
Wolters Kluwer may provide you
with additional or different privacy notices, in specific instances, on how
your personal information is collected and used for a specific Service.
If you have any questions about how we process your personal information or if you want to exercise one of your rights, you can contact us at: firstname.lastname@example.org or Toll-Free 800-638-3030. Outside of the United States: 1-301-223-2300.
If you feel we are unresponsive or disagree with our data privacy practices, you can also file a complaint with your national Data Protection Authority.
In response to a request, we might ask you to verify your identity if needed, and to provide information that helps us to understand your request better. If we do not grant your request, whether in whole or in part, we will explain why.
From time to time we may update this Privacy & Cookie Notice or any other specific privacy statement. When making changes to this Privacy & Cookie Notice, we will add a new date to this Privacy Statement. This version is effective per June 29, 2023.